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Beginner’s Guide
Online Shopping Guide
Order Status
Pre-sales Service
Delivery Range, Time & Charge
Parcel Inspection & Payment Method
Post-sales Service
Return &exchangereplacement Policy
Beginner’s Guide-Online Shopping Guide
Online Shopping Guide

Ⅰ.Account Registrationer

For registered customers, you canplease log into our website di. For new users, please create a new account according to instructions below.

New Account Registrationer Process:
Open GODIVA.CN,and click “My Account”. Then click on “Create an Aaccount”. Fill inyour information including account name, password, email address and birthday according to indication. After that check on the box of “I agree to Godiva.cn terms and conditions”. Once your registration is complete, you can log-into your account through “My Account” and update your information.

Ⅱ.Search/Browse Products

GODIVA.CN supports:
1.Browse by product category
2.Search by keywords

Ⅲ. Add to cart

1.Click “Add to cart” to select the product you want.
You can check your cart at any time and modify quantities or products according to your needs.
2.Minimum order charge for Zhejiang/Jiangsu/shanghai: 110rmb. Minimum order charge for the rest of cities : 270rmb.

Ⅴ. Submit an order

Once you have selected your products, please submit your order.
Before that, please make sure you’ve given us a correct delivery address, contact information and delivery method so that we can ensure .

GODIVA.CN Reminder
Pleas fill out detailed delivery address & contact information for fast and correct delivery

Ⅵ .Order Processing

Once you submit your order, our staff will process your order immediately.

Order processing involves:

□ Check if orders have enough inventory.
□ Contact with customer if there is anyClarify any questions and confirm the order information with customer
□ Confirm payment method and delivery
□ Calculate delivery charge and timinge

Once order processingyour order has processed is complete, we will send youout an order confirmation email that confirms your order number and delivery timeto your email address informing you your order number, predicted arrival time and other matters.
If you have any questions about order value, delivery charge, or delivery time, please contact our customer service at 400 997 8887.

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